yes! you may select a free sample with every order - please add the sample of your choice to your cart before checking out.

yes! on the cart screen, select “add order note” and let us know what you would like the note to say, including who it is to and from. please note - payment receipts are never included in red flower shipments, so the giftee will not know what you spent on the order.

at this time, red flower accepts orders on redflower.com and over the phone. we offer free standard ground shipping with the USA and process most orders within 2 days of being placed.

absolutely! please email us at shop@redflower.com or call 212-966-5301 for shopping / phone order assistance.

if a product selected is temporarily out of stock at the time of your order, you have the option to be notified via email when this product comes back in stock. red flower does not accept any backorders. if you have any further questions on out-of-stock items, please contact red flower customer service at 212-966-5301 or via email at shop@redflower.com. 

occasionally, we will offer our customers special promotions via email. these offers are available for a limited time only and expire on the date communicated. promotions cannot be combined. at checkout, please be sure to enter the promotion code exactly as it appears in the email. if you experience any difficulty taking advantage of a promotion, we welcome you to red flower customer service at 212-966-5301 or via email at shop@redflower.com. 

in compliance with state law, we charge sales tax for orders being shipped to ny. sales tax will be applied to your total purchase, including shipping and handling charges. 

to pay for your order, you have the choice of american express, discover, mastercard and visa. please note that only credit cards issued by a u.s. financial institution will be accepted. red flower is unable to accept credit cards that have been issued by banks in foreign countries. for security purposes, your billing name and address must match the credit card information used for payment.

our goal is to deliver your order to you in the most timely fashion possible. the majority of orders ship within one business day of order placement and take 5-7 business days to arrive via standard ground shipping. for more information, contact red flower customer service at 212-966-1994, ext 0 or via email at taketime@redflower.com. 

upon placing your order, you will receive an order confirmation. once your order ships, a shipping confirmation will be sent to your email so you can monitor the delivery date and time of your package. for additional assistance, please contact red flower customer service at 212-966-1994, ext 0 or via email attaketime@redflower.com.

red flower ships directly from our privately owned facility in the greater NYC area, providing free standard ground shipping within the USA and processing most orders within 2 business days of being placed. to estimate shipping costs for international orders or expedited shipping, please enter your information on the checkout screen before placing your order.

red flower ships most domestic orders via ups, Fedex, DHL & USPS. ups options* include (cost an average): 

ground, $10 (free on ALL domestic US ORDERS) - delivery within 5 to 7 business days for orders.
3 day select, $20
2nd day air, $30
next day air, $40

*the cut-off time for picking and shipping orders is 12pm est, monday - friday (excluding holidays), so please choose the appropriate ship method in order to receive your order timely. 

select items require special handling as specified by federal, state and local regulations governing the transport of these items, and the method of shipment for these items is dictated by these regulations. at red flower, we comply with these regulations; therefore the shipment of some products to certain locations, specifically alaska, hawaii, and u.s. territories and po/apo/fpo boxes, is not possible. if this affects your order, we apologize for any inconvenience and thank you for your understanding. if you wish to provide a valid physical address within the continental united states to which we can deliver, we will be happy to ship your full order. please contact customer service with any questions. 

ups does not deliver to p.o. boxes; however, we can ship orders via u.s. postal service. 

ups does not deliver to military installations; however, we can ship orders to apo and fpo boxes through the u.s. postal service. please call our customer service team to place an order at 212-966-1994, ext 0 or via email at taketime@redflower.com. 

we ship to alaska, hawaii and the u.s. territories via ups ground, 2nd day air, and next day air. regretfully, for these destinations, 3 day select is not an available option. 

red flower does ship to Canada. 

if you find that the site is unable to ship to your destination country, please visit our store locator for retail locations near you.

returns must be made within 30 days of your receipt date for a refund. 

all merchandise must be accompanied by the packing list and in unused, saleable condition. only products purchased on redflower.com may be returned for refund. red flower products purchased from all other locations must be returned to their original point of purchase. no refunds or exchanges can be given on promotional items. 

we regret that we do not refund original shipping costs with the return, customers are responsible for the return shipping & handling charges. please contact us immediately for assistance with damaged items. 

red flower proudly offers a 100% customer satisfaction guarantee. if you are unhappy with your order for any reason, please email us at shop@reflower.com within 30 days of your order being placed.

please call 212-966-5301 or send an email to shop@redflower.com. to receive a return authorization number and reference your redflower.com order number in your request. please send product(s) to our fulfillment center at: 

red flower
70 Cherry Street
Elizabeth, NJ 07202

all returns will be credited back to the original credit card used at time of purchase within 5-7 business days of our warehouse receiving your return. there are no cash refunds. please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement. 

if you have any questions, please contact us via email at shop@redflower.comor by phone at 212-966-5301

once you become a patron of red flower you will be the first to know about promotions, special offers, and new products. you’ll also have access to manage your email preferences, save your favorite products, view past orders, quickly move through checkout, and create an address book for yourself and the people you send gifts to. 

please log in to your account at redflower.com and click on the ‘forgotten password’ link. enter the email address associated with your redflower.com account. then click ‘email password’. 

to update your account information, please log in to your account at redflower.com and click on the information that you would like to update. your account information includes your contact details, profile information, communication preferences, password, delivery details, and favorite products.